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? asked in Computers & InternetInternetFacebook · 9 years ago

https://www.facebook.com/checkpoint/. Server Error Problem?

For the past week I have not been able to login. I enter my username and password and it gives me the following in Chrome.

Server error

The website encountered an error while retrieving https://www.facebook.com/checkpoint/ It may be down for maintenance or configured incorrectly.

Here are some suggestions:

Reload this webpage later.

HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

I have changed my password numerous times. Contacted support numerous times and tried pretty much everything including many browsers and you name it I have tried it. I know many other users are having this problem as well. I am at a loss of what to try right now in order to find out what is going on. I do know that this is only happening per specific user account and I'm not sure why. :/ What is weird is people send me facebook messages and I get them on my phone as a text message and I am able to reply to them, but that is it. Help? :/

Update:

Betsy I have also tried filing for the appeal for a disabled account, as that is what i thought it was. Then it told me that my email address was not a disabled Account. I'm so lost on what to do.

20 Answers

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  • 8 years ago
    Favorite Answer

    After I contacted various Facebook members of staff last night, it seems that they took the right action, because today I was able to login with no issue :)

    ONE post I'd made had been removed as being against their "community guidelines", and in order to continue I just had to review their Terms & Conditions. Apparently the PHP script for that was corrupt, or had the wrong permissions set, or something akin to that; anyway, the upshot was that we were getting stuck before the process even began.

    Oh well, it's all fixed now :)

    Source(s): Facebook.
  • 9 years ago

    Yesterday, Facebook had a significant event that resulted in mass DNS errors unrelated to our issue and I am sure Facebook programmers are concentrating on stabilizing the Facebook back end infrastructure after this major event. This probably means that they will not be concentrating on resolving our issue which is unrelated (Error 500 is a server based error). This is not looking good, we are so few in a sea of Facebook users,we need to make ourselves heard

    Here is a several things we all MUST DO:

    1. I'm sure many of you have already done so, but keep on doing this, post the error in Facebook's help section here and upload a screen shot:

    http://www.facebook.com/help/contact/?id=357439354...

    2. Send as many emails to the following email address explain the problem:

    privacy@facebook.com,

    login@facebook.com,

    info@facebook.com,

    disabled@facebook.com,

    abuse@facebook.com,

    appeals@facebook.com,

    info@support.facebook.com

    3. Try to find Facebook coders/programmers through backup Facebook accounts you might have and plead with them for help here is an example of some people I found (I do not have a backup account on Facebook so if you have one, try politely contacting these people and others you may find, explain the issue to them, and reference this Yahoo Answers page as well), BE POLITE AND APOLOGIZE FOR CONTACTING THEM (also, please look via Google for other Facebook staff):

    https://www.facebook.com/vg

    https://www.facebook.com/eric.osgood.58

    https://www.facebook.com/SBQuinlan

    4. Another thing we can do is someone make a YouTube video with a screen capture replicating the issue and link it back here, then we can carry on this discussion on the YouTube comments page and get a bigger audience, THE MORE VISIBILITY,THE BETTER OFF WE ARE!

    Please, let's help each other, no one else is going to make ourselves heard but us, take the time to do these things, let's not be lazy.

    -T

  • 7 years ago

    After having this problem for 4 days I finally fixed it!

    The Secure your account process is has got a broken script and Facebook isn't fixing it. So you need to bypass the process and secure your account in another way.

    On the front page choose "Forgot your password". I don't remember the exact steps but it went something like this. At the bottom of the window choose "I don't have access to these" and say that you don't have access to any of the options available.

    At some point you will have to choose a new email adress to use.

    You will then have to answer security questions, identify photos or choose 3 trusted Facebook friends that will be given codes that they need to phone back to you. Choose that option with the three friends.

    When you recieve the codes and enter them you will then have to choose a new password. For security purposes the account will be suspended for 24 hours at the end of which you will gain access to your account, bypassing the broken "Secure your account" proceess.

    Good luck and have fun!

  • Anonymous
    5 years ago

    Www.facebook.com

  • 6 years ago

    My Facebook Sudently can not open , after change pasword , it become to told me create new page ( check point ... Download data and everything follow , when type pasword error , page can not create... What wrong... With this FaceBook, Just incase If any mistake have been doing must be give Warning.. Sometime we dont know what new rule...Please FaceBook ...

  • 9 years ago

    I have the same issue! It's so frustrating, I've tried searching for answers and solutions but there seems to be none and I am getting very irritated! I hope facebook fixes this as soon as possible.

  • 5 years ago

    im having the same issue right now whereby I can't access my FB's account via Google Chrome. After a day renew the password and email this issue to FB support team, i decided to log in Facebook thorugh Mozilla Firefox and its seems ok so far.

  • 6 years ago

    i cant log in facebook since 5 days i changed my password already 3 times but i still cant get through the check point (it just freezes).

    i haven^t done anything which could have cause this error

    i would happy about anykind of help because i have no idea what i should do

  • Anonymous
    7 years ago

    Same problem that i got when i log in its says secure your account, than put new password, than nothing but my password already changed, i did it more than 20 tomes same result shows this link with blank page. this is ******* digester please some one help to get rid of this problem????

    https://www.facebook.com/checkpoint/

  • 9 years ago

    I am having the same issue. I have tried everything. I even tried appealing as a "disabled account", but Facebook tells me my account is not disabled. Sure wish I could get all friends to use a different social site.

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