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is my wd my passport broken for?
i own 2 2tb hd, i got 2 my passport one is elements and the other is a regular gray my passport, so i was transferring data from the my passport to the elements hd and i got a dialog box saying that it could not transfer the file because there was an i/o error. i hit cancel to the dialog box with the the download meter bar that fills up while transferring completes, and it was taking too long to cancel and i have to leave so i unplugged the drive, and now once i connect it to any of the three computers at home it wont get recognize. is there anything i could cost effectively do to access the drive and get my data out back
1 Answer
- 6 years agoFavorite Answer
Hi there NEWTHAWKeinstein!
I'm sorry to hear about what happened with the drive and that you cannot access it, I know how unpleasant it can be.
What why would suggest is to try extracting your data with Linux Live CD - just download/burn the ISO image to a CD or USB and change the boot order to the media you burned the Linux on. Once it loads, you could try and mount the drive (or if Linux can read it, it will mount by itself) and see if you can transfer the files from the external.
In case you still cannot access your data, then it will best to contact a data recovery company and see if your information can be retrieved. Just keep in mind that the more you use the drive and try to repair it, the worse the damage and the extraction of files may become.
Hope this helps and best of luck!
Source(s): Official WD representative